Information pursuant to Sect. 5 German Telemedia Act (TMG)

Domainspace.io

Scheeff & Stolzlechner Consulting GbR

Postal Address:

Friedrichstr. 114a
10117 Berlin
Germany

Represented by:
Armin Stolzlechner, Marvin Scheeff

Contact

E-mail: [email protected]

VAT ID: Sales tax identification number according to Sect. 27 a of the Sales Tax Law:
DE339543935

EU dispute resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr.
Our e-mail address can be found above in the site notice. Dispute resolution proceedings in front of a consumer arbitration board. We are not willing or obliged to participate in dispute resolution proceedings in front of a consumer arbitration board.

Liability for Contents

As service providers, we are liable for own contents of these websites according to Paragraph 7, Sect. 1 German Telemedia Act (TMG). However, according to Paragraphs 8 to 10 German Telemedia Act (TMG), service providers are not obligated to permanently monitor submitted or stored information or to search for evidences that indicate illegal activities. Legal obligations to removing information or to blocking the use of information remain unchallenged. In this case, liability is only possible at the time of knowledge about a specific violation of law. Illegal contents will be removed immediately at the time we get knowledge of them.

Liability for Links

Our offer includes links to external third-party websites. We have no influence on the contents of those websites, therefore we cannot guarantee for those contents. Providers or administrators of linked websites are always responsible for their own contents.

The linked websites had been checked for possible violations of law at the time of the establishment of the link. Illegal contents were not detected at the time of the linking. A permanent monitoring of the contents of linked websites cannot be imposed without reasonable indications that there has been a violation of law. Illegal links will be removed immediately at the time we get knowledge of them.

Copyright

Contents and compilations published on these websites by the providers are subject to German copyright laws. Reproduction, editing, distribution as well as the use of any kind outside the scope of the copyright law require a written permission of the author or originator. Downloads and copies of these websites are permitted for private use only. The commercial use of our contents without permission of the originator is prohibited.

Copyright laws of third parties are respected as long as the contents on these websites do not originate from the provider. Contributions of third parties on this site are indicated as such. However, if you notice any violations of copyright law, please inform us. Such contents will be removed immediately.

Revocation Policy for our Services

Notice for consumers on the cancellation of contracts for the supply of digital services that is not supplied on a physical medium (e.g. domain report, consultation,…)

Cancellation policy          

A consumer is any natural person who completes a legal transaction for purposes that are for the most part not attributable to any professional activity of either a commercial or self-employed nature they engage in.

Exclusion and premature expiry of the right of cancellation

The right of cancellation does not apply to contracts for the supply of digital content that is not prefabricated and whose fabrication is either defined by the options selected and purposes intended by the consumer or clearly tailored to the consumer’s personal requirements. The right of cancellation expires prematurely if we only commence the performance of the contract after you grant your express consent and thus confirm your awareness of the fact that you lose your right of cancellation upon such time as we commence the performance of the contract. We point out that we are entitled to make the aforementioned consent and confirmation a prerequisite for the conclusion of the contract.

Terms and conditions and description of our services

Enclosed you will find the terms and conditions and service descriptions of our services for private and business customers. The service provider is Scheeff & Stolzlechner Consulting GbR (hereinafter referred to as “Domainspace”). Beneficiaries are private and business customers worldwide (hereinafter referred to as “customer”). All prices shown on the website are end customer prices including the statutory sales tax rates.

Right of revocation: Our services are digital products and / or services that are created individually on customer request and on a customer-specific basis. The right of revocation  does not apply to contracts for the delivery of digital content that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer’s personal needs. The right of revocation expires prematurely if we have only started to execute the contract after you have given your express consent and at the same time confirmed that you are aware that you will lose your right of revocation when we begin to fulfill the contract. We point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.

The contract language is German, this translation is only for customer convenience. In the case of deviations in the translation, the German version is always valid.

Domain registration

Domainspace registers a domain for the customer after receipt of the order. This domain can be fully managed via the backend / customer center (https://domainspace.io). The customer is the sole owner of the domain and has all rights to use it. The customer is responsible for all content published via this domain. Domainspace assumes no liability for content that can be accessed via the domain or any other use of the domain.

The registration period for each domain contract is usually one year, longer periods can be selected when the order is placed. The domain will only be registered after the payment has been received in full.

The registration of the domain is extended by a further year after the contract period of the domain has expired. In order to have the domain renewed automatically, the auto-renew function must be activated by the customer in the domain management. If no auto-renew is set, the domain will not be automatically renewed. The customer will receive a notification in advance.

All domain registrations can be canceled at the end of the registration period up to 7 days before the contract is extended. Unsubscribing from the service in the user profile is completely sufficient; alternatively, the contract can be terminated in writing using our contact forms or customer support.

If no valid payment method is stored when the contract is extended, we will inform the customer of this. If the outstanding amount is not paid after a waiting period of 7 days before the end of the registration period, the domain will be automatically removed from our system and the domain contract terminated. The customer then loses all rights to use the domain and this can then be registered again in general and publicly. Domainspace is in no way liable for a domain loss in the case described above. Since a domain is counted as a digital product, the right of revocation does not apply after receipt of payment (receipt of payment = execution of the contract).

Domainspace is also not liable for the loss of the domain, which can be traced back to operating errors by the customer or data breaches caused by the customer.

The customer has the right to move / transfer the domain at any time (provided that the registrar does not have imposed a domain lock). In the event of a domain transfer, the domain fees will not be reimbursed for the remaining contract period at Domainspace.

The customer is responsible for providing the correct address / contact details when registering the domain. Incorrect data can lead to the deletion of the domain by the registrar.  Domainspace assumes no liability in the event of a domain being deleted due to incorrect contact data. In addition, the customer is regularly obliged to check the contact details and, if necessary, to update them.

In addition to our terms and conditions, different terms and conditions of the respective international registries may apply, which are listed in detail below on this page.

1. General / scope

1.1. These registration conditions apply between Domainspace.io as reseller or registrar and you as registrant. The contractual relationship for the registration of the domain comes about directly between you and the registry or the registrar. Domainspace.io commissions the registration of domains as part of an agency relationship for you, unless Domainspace.io is itself the registrar for the relevant Top Level Domain (TLD).

1.2 The top-level domains are registered and administered by different organizations. In addition to these domain terms and conditions, different guidelines / conditions apply to each top-level domain. The following registration guidelines are part of this contract. By using the Services, you are agreeing to be bound by the terms of this Agreement and any policies or regulations of ICANN and any registry.

1.3 Domainspace.io reserves the right to change the terms of this registration agreement. You acknowledge that registration requirements can be added, e.g. to comply with new registration guidelines, ICANN guidelines or compliance with certain Public Interest Commitments (PICs). Changes take effect immediately when they are published on the website.

You can find your rights and obligations as defined by ICANN here:

https://www.icann.org/resources/pages/responsibilities-2014-03-14-en

2. Definitions

Registrar: Act as an intermediary between the registry and you and are responsible for assigning domains.

Registrant: Any natural or legal person who registers a domain for themselves.

Registry: It manages the TLDs (Top Level Domains).

ICANN: The Internet Corporation for Assigned Names and Numbers coordinates and regulates the allocation of generic domain names and IP addresses.

TLD: Top Level Domain – refers to the last section of a domain, such as .de or .com.

gTLD: Are generic domain endings regulated by ICANN.

ccTLD: These domain extensions refer to a certain country or a special region and are therefore also referred to as country-specific TLDs and are regulated by the respective registries.

Regulated and highly regulated TLD: To register these domain extensions, you must meet certain additional requirements (under 5.).

WHOIS: This database contains publicly available information on registered domains. So everyone can find out who owns a domain. The entry in the Whois database is mandatory for every domain registration.

Resellers: These have a contractual relationship with the registrar and offer registration services through them.

3. Registration process

3.1 When procuring domains, Domainspace.io only acts as an intermediary between you as the registrant and the respective organization for domain allocation. You can only assume that the allocation will actually take place once the Internet service has been made available under the desired domain. Domainspace.io has no influence on the domain allocation. A guarantee for the allocation and registration of ordered domains and / or that the allocated domains are free of third party rights cannot be given.

3.2. You agree that the registration of a domain can be suspended, deleted or transferred, as well as that the status of the domain name can be changed or a registration block can be set on the domain name and held there in order to (1) errors of the registrar or the registry to correct when registering the domain, (2) to resolve disputes about the registered domain, insofar as it corresponds to a regulation of ICANN, the registry or the registrar, (3) to the integrity, security and stability of the registration system of the respective top to protect the level domain, or (4) to comply with any applicable law, regulation or requirement, (lawful) requests from law enforcement agencies or other relevant authorities.

3.3 In order to provide the services and to comply with the registration and ICANN requirements, you consent to the use, publication and other processing of your personal data, including personal data, by the registry and its agents. This data is stored within the framework of contractual obligations and passed on to organizations (registries, registrars and Denic as the operator of the escrow service for registrars) within and outside the European Union that are involved in the registration process and in the usual way including public access published on Whois databases.

4. Customer Obligations

4.1 You guarantee that the data you have provided to Domainspace.io is correct and complete. You are obliged to notify changes immediately, at the latest after seven days. This applies in particular to the address data, the bank details and the e-mail address as well as to the data mentioned in Sections 4.2.1-4.2.4.

4.2 You are obliged to cooperate to a reasonable extent when ordering, transferring and deleting domains, changing entries in the registries’ databases and changing providers and registrars. You are also obliged to respond to a request from Domainspace.io or the registry about the correctness of the data within 15 days. This particularly applies to:

4.2.1. Name and postal address, email address, as well as telephone and, if applicable, fax number of the domain owner; if it is a company or an organization, also the name of the person responsible for the domain;

4.2.2. Name, postal address, email address, as well as telephone and, if applicable, fax number of the technical contact person for the domain;

4.2.3. Name, postal address, email address, as well as telephone and, if applicable, fax number of the administrative contact person (Admin-C) for the domain;

4.2.4. If the domain owner provides their own name servers, the IP addresses of the primary and secondary name servers including the names of these servers.

4.3 Name owner data can be viewed using the Whois query. Each registration authority has Whois query databases, such as Denic: https://www.denic.de/webwhois/. If you would like to change your owner data, please contact Domainspacpace.io support or manage the data in your customer account.

4.4 Domainspace.io sends inquiries by email once a year to ask you to check that your Whois data is up-to-date and complete.

4.5 If the data provided is knowingly incorrect or not verifiable, or if you fail to update the data within seven days or answer inquiries regarding the correctness of the contact data within 15 days, this represents a significant breach of the contractual obligations of Domainspace. io is entitled to block and terminate or which Domainspace.io gives the right to refuse registration.

4.6 If you entrust the use of the domain to another person, you are responsible for the misuse of the domain name by the third party, unless you disclose the identity and current contact details of the relevant user within seven days or provide this contact information a party who can provide you with reasonable evidence of harm.

4.7 If you are not the domain owner and / or pass on personal data of third parties, especially those of the Admin-C or technical contact person, inform the third party about the transfer of your personal data and obtain their consent for data collection, use, transfer and publication for the purpose of contract implementation a.

4.8 If the domain is to be used by a third party, you are obliged to provide your own full contact information and to properly provide and update precise information on technical contact persons (if available) and Admin-C contact persons in order to be able to solve problems promptly which can occur in connection with the registration.

4.9 You guarantee that the domain registration was carried out to the best of your knowledge and belief and that its use does not violate any third party rights. Furthermore, you declare that the domain name will not be registered for illegal purposes and that its use does not violate applicable law / statutes.

4.10 As the domain owner, you provide Domainspace.io, the registry and the Internet Corporation for Assigned Names and Numbers (ICANN), as well as their legal representatives, employees, agents and other affiliates of any kind of compensation claims by third parties that arise from the registration of the domain , free. This obligation continues beyond the duration of the registration contract.

4.11 You represent that you will comply with all applicable laws. Including laws related to privacy, data collection, consumer protection, fair lending, debt collection and organic farming.

4.12 You acknowledge that the registry and Domainspace.io assume no liability for damage in connection with the procedures and processes of the Sunrise Period or the Land Rush Period.

4.13 You agree to comply with all applicable ICANN requirements and regulations that are stored here (https://www.icann.org/resources/pages/registrars/consensus-policies-en)

4.14 For the resolution of disputes relating to or arising from the use of the registration, you must agree to the jurisdiction of the courts either at your registered office or at the registered office of the registrar, subject to any other possible jurisdiction.

5. Regulated TLD

5.1 The following provisions also apply to regulated TLDs:

You undertake to take appropriate security measures in the event that you process sensitive health and financial data.

The regulated TLDs include, for example: .games, .juegos, .school, .schule, .toys, .eco, .care, .diet, .fitness, .health, .clinic, .dental, .healthcare, .capital, .cash, .broker, .claims, .exchange, .finance, .financial, .fund, .investments, .lease, .loans, .market, .money, .trading, .credit, .insure, .tax, .mortgage , .degree, .mba, .audio, .book, .broadway, .film, .movie, .music, .software, .fashion, .video, .app, .art, .band, .cloud, .data,. digital, .fan, .free, .gratis, .discount, .sale, .media, .news, .online, .pictures, .radio, .show, .theater, .tours, .accountants, .architect, .associates, .broker, .legal, .realty, .vet, .engineering, .law, .limited, .show; .theatre; .town, .city, .reise and .reisen

5.2 The following requirements also apply to highly regulated TLDs:

5.2.1 You must provide administrative contact information, which must be kept up to date in order to report complaints or registration reports, as well as the contact details of the competent supervisory authority or private control bodies (e.g. the bar or association of statutory health insurance physicians).

5.2.2 You guarantee that you will meet any required permits, approvals or other required requirements in relation to the highly regulated TLD.

5.2.3 You undertake to report all material changes in connection with 5.2.2 in order to ensure that the requirements are also met in the long term.

Highly regulated TLDs include: .abogado, .attorney, .bank, .bet, .bingo, .casino .charity, .cpa, .corp, creditcard, .creditunion .dds, .dentist, .doctor, .fail , .gmbh, .gripe, .hospital, .inc, .insurance, .lawyer, .lifeinsurance, .llc, .llp, .ltda, .medical, .mutuelle, .pharmacy, .poker, .university, .sarl,. spreadbetting, .srl, .sucks, .surgery .university,. Vermögensberater, .versicherung and .wtf.

6. Domain name transfer

6.1 In order to transfer a domain name to or from Domainspace.io, the following requirements must be met:

You need an AUTH code

A provider change of the domain, which also results in the change of the registrar, is possible at the earliest 60 days after registration

the domain must be unlocked

6.2 Domainspace.io can, at its sole discretion, accept or reject your request to transfer the domain name without giving reasons.

7. Extension  

7.1 To make sure that your domains are not lost, Domainspace.io will renew all Domainspace.io internet domains. Your domain will be automatically renewed one day before the expiration date, and after the renewal the corresponding invoice will be deposited in your account. Domainspace.io will send an email notification to the applicant’s email address 30 days and then again 7 days before the expiration date. If a domain is not renewed on the expiry date, Domainspace.io will send an expiry notification to the applicant’s email address.

7.2 If Domainspace.io cannot collect the payment for the registration or renewal of a domain name, Domainspace.io cancels or deletes the domain name. Domainspace.io grants a blocking period for the deletion of the domain for gTLDs. To get a domain back from this state, an additional payment may have to be made.

8. Exclusion of warranty / exemption

You acknowledge and agree that the domain names are provided as is and with no warranty or guarantee of any kind.

You undertake (within 30 days of the request) the registrar, the Internet Corporation for Assigned Names and Numbers (ICANN), the registry and the associated contractors, service providers, and the members, shareholders, directors, managers, the respective owners, To indemnify, protect and hold harmless officers, employees, affiliates and agents of these and all other persons involved in the registration process from and against any claims, damages, liabilities, costs and expenses, including reasonable attorney fees and expenses, and others Expenses (including legal remedies) arising from or in connection with the registration of your domain name.

9. Dispute Resolution

9.1 For disputes about the rights to generic domains, ICANN developed a worldwide Uniform Domain Name Dispute Resolution Policy (UDRP) and a Uniform Rapid Suspension System (URS) and accepted them by all accredited registrars. All domains subject to this contract are subject to this UDRP and URS. You hereby agree that all disputes about rights to such domains, in particular from trademark, name or other intellectual property rights, are regulated by the UDRP, which can be found at https://www.icann.org/resources/pages/ udrp-2012-02-25-en

and URS, which can be found at https://newgtlds.icann.org/en/applicants/urs

can be found. In addition, you agree to the provisions of the registries regarding the registration of a domain during the Sunrise period, including the Sunrise Dispute Resolution Policy.

9.2 ICANN reserves the right to change the UDRP and URS at any time. Domainspace.io is obliged to implement these changes so that they also become binding for you. Each revised version will be published at: https://www.icann.org/resources/pages/dispute- resolution-2012-02-25-en.

9.3 ccTLD registries that do not use the UDRP or URS processes to resolve domain disputes have in some cases developed their own processes, which you hereby agree to. You can find these in the registration guidelines of the respective registries below.

10. Obligations of Domainspace.io (Scheeff & Stolzlechner Consulting GbR)

10.1 Domainspace.io processes the personal data only for the purposes specified in 3.3. intended purposes.

10.2 Domainspace.io takes reasonable precautions to protect your data against loss, misuse, unauthorized access or disclosure, modification and destruction.

SSL certificates

Domainspace offers premium SSL certificates. The contract period corresponds to the period selected in the order process. The contract is automatically extended by a new contract term after the agreed term has expired. All SSL certificates can be canceled up to 7 days before the contract is renewed.

The customer is responsible for the installation and maintenance of the SSL certificate.

If no valid payment method is stored when the contract is extended, we will inform the customer of this. If the outstanding amount is not paid after a waiting period of 7 days before the contract expires, the certificate will be automatically removed from our system and the SSL contract terminated.

Since an SSL certificate is evaluated as a digital product, the right of revocation does not apply after receipt of payment (receipt of payment = execution of the contract).

In addition to our terms and conditions, different terms and conditions of the respective certificate issuer may apply.

WHOIS protection for domains

Domainspace offers the customer a free WHOIS data protection service. This is only granted if the domain to which the service is to be applied is registered with Domainspace. This WHOIS data protection service is used to privatize the public register data / owner data of domains. The WHOIS service can be activated and deactivated free of charge at any time.

Please note that some TLDs / registries do not allow the privatization of the Whois and this is then not possible for technical reasons. There is no entitlement to this service for these TLDs.

In addition to our terms and conditions, different terms and conditions of the WHOIS service may apply.

DNS management

Domainspace offers its customers a free DNS and name server administration. This service is only granted if the domain is registered via Domainspace.io. The customer can manage the entries himself in the customer area.

Mail forwarding

Domainspace offers the option of forwarding emails for a surcharge. The costs and the contract period for mail forwarding are shown before the order is placed and are always valid for 1 domain. This service is only available to domains that are registered with Domainspace.

The contract period corresponds to the period selected in the order process. The contract is automatically extended by a new contract term after the agreed term has expired. Mail forwarding can be canceled at any time in the customer area and then ends when the contract period expires.

Mail forwarding is always tied to a domain and cannot be commissioned from Domainspace without a domain.

Domain auction

The Domainspace auction is a platform that enables the posting of domain offers. You can find the prices and commission rates for our services in the customer backend.

Services: Domainspace offers an advertising marketplace, which allows domain owners to advertise their portfolio or domain.

The customer is responsible for the content of the advertisements on the marketplace. The actual sales process of the domain is also the sole responsibility of the customer. Domainspace is only the intermediary of contacts.  The actual processing of the sale happens at your own risk, Domainspace cannot be held liable for any losses.

Domainspace.io reserves the right to check sellers before accepting membership. Domainspace also reserves the right to exclude sellers from using the marketplace / auctions if there are fraudulent intentions or other illegal activities are discovered.

Domain Appraisal / Domain Valuation and Certificate of Value

Domainspace creates a customer-specific assessment of a domain value according to the order. The assessment is always carried out manually and by human hands. So here you get an individually worked out service.

Domain appraisals can be commissioned in different service levels and scopes. A domain evaluation is a single order without a contract term.

The optional bookable value certificate is a certificate which clearly shows the calculated domain price based on the domain appraisal.

Our domain evaluations and value certificates are created manually to the best of our knowledge and belief. Nevertheless, these are of course no guarantee that the customer can actually achieve this price on the market, rather they are to be understood as guidelines and price estimates.

With receipt of payment we start the execution of the service. From this point in time the right of withdrawal expires.

Broker service

On behalf of the customer, Domainspace buys or sells domains according to individual specifications. If the domain is successfully sold / bought, a commission fee is due. Domainspace reserves the right to refuse potential orders.

Costs for buyers: one-time contract fee upon conclusion of the order + 10% of the agreed domain price in case of successful brokerage.

Costs for sellers: no contract fee, only 10% of the agreed domain price in the event of success.

The commission rates do not include taxes. Taxes may apply based on the location of the customer.

The customer has the right to terminate the contract / brokerage order at any time.  There are then no costs for the seller. The contract fee charged to buyers at the start of the contract is non-refundable.

The broker service always includes the escrow service free of charge if a transaction is successfully concluded, which is described in more detail in the next section.

Escrow service

The escrow service offers customers the option of securely transferring domains or websites to another party. Domainspace manages the payment as well as the domain data. Both components will only be released once the transfer has been successfully completed / has been checked by us. Domainspace is liable until full payment (time of transfer / instruction of the amount of money to the payment service provider) of the purchase amount to the recipient in the full amount of the purchase price.

In the event of a failed transfer, Domainspace will refund the purchase amount to the rightful owner within 24 hours (bank terms may vary).

A commission is due for the escrow service. This can be billed to the buyer or seller.  Alternatively, both parties can share the fees. The components (Domain Auth Code / payment of the purchase amount) will only be released after the commission has been paid in full. The amount of the fees is shown in the order history.

The customer and the third party to the contract are obliged to assist in ensuring that the transfer runs smoothly. This includes the punctual payment of outstanding amounts as well as the release of the required data.

The escrow service is a one-time service, there is no contract period. The order receipt corresponds to the start of the order; after receipt of the purchase price, withdrawal is only possible for a fee of 3% of the purchase amount. Prior to receipt of payment, the escrow service can be revoked free of charge at any time with the consent of all contracting parties.

The commission rate of 3% does not include taxes. Taxes may apply based on the location of the customer.

Domain purchase

Domainspace offers the option to offer domains for sale via a contact form. Submitting a domain is always free of charge for the customer. Domainspace reserves the right to reject domains / offers without giving reasons.

Trademark registration

Domainspace offers customers the option to register trademarks. The trademarks are registered through our partner lawyers worldwide. Once payment has been received in full, there is no possibility of withdrawing from the contract for this service.

The customer price for the trademark application includes all fees and costs for lawyers, expenses and fees at the trademark offices.

The trademark registration is a one-time service without a contract term.

The customer is obliged to participate in the execution of the contract by providing the required data.

Domainspace is obliged to register the trademark as soon as possible. Unfortunately, Domainspace has no influence on the processing speed of the trademark offices in the respective countries. In addition, Domainspace undertakes to hand over all certificates and documents about the trademark registration after the successful completion of the service.

If the registration of a trademark fails despite a previous and successful check (trademark study), the customer has the right to withdraw from the contract. Domainspace will then reimburse all unused costs.

Explanation of additional option trademark study: The trademark study is a prior check of whether the desired trademark can be registered in the respective country or whether it conflicts with other trademarks.

After successful trademark registration, the customer is the sole owner of the trademark and owns all rights to it. This also includes the obligation to take care of extending the trademark independently. Domainspace assists the customer with this task upon request and after a separate order has been placed.

Monitoring Services

Monitoring is a manual service. Domainspace monitors certain words / brands according to customer specifications for use in domains worldwide during the agreed contract period.  Which words / brands should be monitored is discussed individually.  The customer also has the option to select the TLDs to be monitored.

For each service ordered, one word / brand can be monitored worldwide. Billing takes place annually or bespoke periods. The contract ends automatically at the end of the term and will be extended automatically by another period if the customer dooes not cancel this service. Termination of this service is possible at any time during the service period, the termination will get in effect with the end of the contracted term.

Domainspace undertakes to monitor the desired keywords as part of keyword monitoring. As soon as there are relevant changes, the customer will be informed via email or any other agreed communication channel.

The customer also has the right to request a complete monitoring report every month, which shows the history of the keyword.

When the payment is received, Domainspace sets up the order manually and begins executing the service. The right of withdrawal expires with the start of the service.

Zone Scan

The Zone Scan is a one-time service without a contract period. This includes the investigation of existing domain names worldwide for the use of keywords / brand names. One brand name / keyword can be searched for per ordered scan. The scan provides reliable information as to whether the brand / keyword of the customer is being used globally in domains at the time the scan is carried out.

Prefixes and suffixes (up to 3 million combinations) are also included. Alternatively, you can search for typos (so-called misspelling domains). If the customer wants to investigate both cases, two trademark zone scans are necessary.

After completing the scan, the customer receives a report with all violations, which enables the customer to take further steps.

When the payment is received, Domainspace sets up the order manually and begins executing the service. The right of withdrawal expires when the service begins.

Domain Trademark Protection

The Trademark Protection is a service that aims to protect the customer’s brand at domain level from unauthorized domain occupation / registration. Billing takes place for the selected protection period. The service is recurring and can be cancelled at any time to the end of the contracted period.

Summary: Trademark Clearinghouse was installed as a validation and protection mechanism to protect trademarks during the rollout of new gTLDs.  It has two functions: authentication of contact data and verification of trademark entries as well as storing the trademark data in a central database. ICANN has hired Deloitte to carry out the verification service. Deloitte verifies that the brand data submitted is correct and verifies that the data complies with TMCH requirements. There is no legal advice. The technical processing takes place in cooperation with IBM.

1.) Safe participation in new gTLD Sunrise phases

All new registries must offer a “sunrise phase” during the introduction of a new “open” gTLD in order to protect the rights of the trademark owners. In this phase, trademark owners can – depending on the guidelines of the respective registry – register their trademark domains before anyone else. However, the trademark data must be checked first. This is done by storing all relevant trademark data in the TMCH. As soon as the data has been successfully saved, the brand owner can participate in all new gTLD Sunrise phases and thus protect their brand rights and register brand domains from everyone else.

2.) Protection by the Trademark Claims Service

In the live phases, the domain registration is usually carried out according to availability and is open to everyone who meets the respective registration requirements of the respective TLD. If a prospect wants to register a domain that matches a trademark, they will receive a “Notice of Trademark Claims” with the information that the registration may infringe the trademark rights of a third party. Should the interested party decide to carry out the registration, the trademark owner specified in the TMCH will receive a “notification of the registered name” (NORN) and can therefore react appropriately. The Extended Claim Service will then take effect. This service informs trademark owners about all domain registrations that could infringe their trademark rights. This service is automatically activated when you use the Trademark Claims Service.

A registered trademark on the customer side is required to use the Trademark Clearinghouse Service.

Security Packages

The Security Packages are service packages consisting of the previously described services “Monitoring”, Zone Scan” and “Trademark Protection”.

Security packages are recurring services and can be cancelled at any time to the end of the contracted period. The receipt of payment is the same as the start of execution of this service. The right of revocation expires at this point in time. If a service cannot be performed for any reason, the costs for this will be reimbursed on a pro-rata basis.

Security Reports & Bespoke Services

Domainspace offers customers security reports and individually tailored reports. The reports contain the content discussed in advance with the scope requested by the customer. All reports are to be understood as individual services, so the content cannot be generalized. Reports are a one-time service and are considered complete when the report is delivered to the customer by email or to the postal address. Since the reports are individually tailored services, there is no right of withdrawal for any type of report.

Premium domains

Domainspace offers customers the opportunity to buy so-called premium domains. These domains can be purchased at a fixed price or after a price agreement. The domain rights are issued and the domain transfer takes place within 24 hours after receive of full payment.

After the Domain Auth Code has been issued to the customer in a secure manner, the customer is fully responsible for keeping this code confidential until it is transferred.  Domainspace assumes no liability for damage in the event of loss of the auth code or due to unauthorized use of the code by third parties, which was caused by the customer’s own fault.

The customer has the right to withdraw from the contract up to 14 days after conclusion of the purchase. The right of withdrawal expires either after 14 days or at the time the auth code is issued / transmitted to the customer.

Final provisions

If general terms and conditions have not become part of the contract in whole or in part or are ineffective, the rest of the contract remains effective.

If the provisions have not become part of the contract or are ineffective, the content of the contract is based on the statutory provisions.

The contract is ineffective if adherence to it would represent an unreasonable hardship for one of the contracting parties, even taking into account the changes provided for in paragraph 2.

General Terms and Conditions (AGB)

This English language translation of the General Terms and Conditions serves for informational purposes only and has no legal authority. The decisive text is the version written in German. Therefore, in case of differing interpretations between the German and English versions, the German version shall take priority.

1. General

(1) These Terms and Conditions shall apply for all contracts concluded between Domainspace.io Scheeff & Stolzlechner Consulting GbR (hereinafter, “Domainspace.io”) and their customers. All services provided by Domainspace.io are subject to these Terms and Conditions. Complementing these Terms and Conditions, relevant Special Terms and Conditions (BVB) shall apply. Any differing or additional terms and conditions proposed by the customer shall only be valid upon express written acceptance by Domainspace.io. This also applies for the included Special Terms and Conditions. If additional terms and conditions, proposed by the customer, have been fulfilled, this will not constitute an acceptance of the proposed additional terms and conditions. (2) Domainspace.io may make amendments to these Terms and Conditions, with the exception of charges and performance (see, §2(3)), to the extent that these amendments are required, due to subsequent disturbances in the equivalency and/or subsequent gaps in the contract because of changed circumstances (i.e. ineffectiveness due to changes in statutory provisions and case law, respectively), and the amendments are not unreasonable for the customer. Domainspace.io shall inform the customer of such amendments either in writing or electronically (usually in the form of a revised version of these Terms and Conditions). Also, the customer should be aware that any amended terms and conditions will be part of the Agreement between the parties if the customer does not object to the amendment within a period of one month from receiving notice. If the customer objects to the amendment, each party shall have the right to terminate the Agreement on the date the amendments are valid. If the customer does not object, all amendments shall be deemed accepted. (3) These Terms and Conditions, as well as additional applicable Special Terms and Conditions (i.e.. BVB for Domains, Servers, or SSL Certificates), are available at www.Domainspace.io. (4) These Terms and Conditions shall also apply to any future business relationships between the parties. This also applies for any applicable Special Terms and Conditions.

2. Duties of Domainspace.io Service Changes

(1) Domainspace.io provides its services on the basis of the current general state of the internet and, in particular, the technical, legal and commercial framework for use of the internet, and Domainspace.io is not responsible to keep up to date with the cutting edge state of the art. Accordingly, it is not possible to extend a customer’s use of the internet according to any cutting edge state of the art technical developments, especially when already committed to an unchanged level of charges. (2) As long as Domainspace.io provides their services free of charge, the customer has no right to demand fulfillment. If necessary, Domainspace.io has the right in the future to offer such previously free of charge services as services for remuneration. (3) Domainspace.io is authorized to make, in writing or by electronic message (ex. by e-mail) to the customer, a two-month notice message for adjustments to charges and service content, provided such message does not unreasonably prejudice the customer. Conditions and/or reasons for such performance and payment changes can be from technical or legal requirements (i.e. a change in market conditions in technical or calculated respects; see also §1(2)); also, in individual cases, a change could be required due to economic reasons, which have led to a disturbance of the equivalence ratio. Any such change will be made with a goal of achieving a balance of mutual interests between the parties, if possible. Simultaneously, the customer should be aware that any proposed amended term shall become part of the contract between the parties if the customer does not object to the amendment. If the customer objects the proposed amendment, then each party is entitled to an extraordinary written termination of the Agreement, with a deadline of 14 days before the change. In addition, the customer’s rights will be excluded therefrom. (4) Domainspace.io is entitled, if necessary (i.e. due to technical need), to change IP addresses. A change of the IP addresses or the URL does not change the contract and, any other terms and conditions of the contract shall remain untouched and enforceable. (5) The subject matter, scope and specifications of the contract, as well as any special system requirements, arise primarily from the contract and its annexes, any specific contract terms, or any other special arrangements. The individual contract is only valid if the customer had given a legally valid direct debit mandate, unless the parties have agreed to a different provision regarding payment. Up to this point, the customer has no right to demand fulfillment, but Domainspace.io may provide that service as an advance performance. (6) Performance and delivery times are only binding with an express consent/ acceptance in writing, or by a completed certified electronic signature.

3. Price and Payment, Default

(1) The price list is valid unless other prices are expressly agreed to in the contract. The prices including German-VAT. In the event of a change in the VAT rate during the contract’s term, Domainspace.io is entitled to adjust the end prices accordingly. (2) Unless stated in the individual contract to the contrary, the fees are invoiced on a rotational schedule. An agreed upon monthly flat-fee will also be collected in advance. One-off charges, other fees and other variable expenses will be recovered after completion of the service. The customer authorizes Domainspace.io to deduct payments to be made by the customer via a direct debit mandate from an account specified by the customer. The customer is obliged to keep sufficient funds in this account. This obligation extends to subsequently incurred and variable charges, purchase prices, or commissions as well as new bank accounts of the customer. If the debit payment cannot be made due to insufficient funds in the customer’s account, or the payment is refunded at the request of the customer, Domainspace.io is entitled to collect the costs incurred (return debit charge) and to collect any additional minimum damages. In addition, Domainspace.io is entitled to charge a handling fee of €8 per direct debit, unless the customer proves no damages or there should be lower than €8 in damages. Alternatively, payment by credit card (VISA/ MasterCard) is possible upon successful completion of a credit check. Even if granted, Domainspace.io reserves the right to not offer or accept payment by credit card. (3) If the customer only partially uses the services, the customer is not entitled to a reduction in the fees unless the customer is entitled to a right of reduction under §4(3). (4) The right of Domainspace.io to receive payment remains untouched when the quality of access decreases due to force majeure or due to other events that Domainspace.io is not responsible for (i.e. failure of communication networks and/or gateways of other operators). Further, the customer cannot derive any claims in any case (in particular recompense), if the fault does not extend for more than a working day. However, in the case of significant impairments that last for a substantial period (of at least 8 days), the customer is entitled to an immediate termination of the Agreement. (5) Customer may only use or accumulate counterclaims when they are undisputed, deliberated by a court or are legally established claims. The same applies to any other rights to refuse, excluding the rights provided in §320 of the German Civil Code (BGB). Customer has the right to assert counterclaims due to the right to refuse performance until counter-performance is made within the same contractual relationship. (6) In case of delay, Domainspace.io will only claim the legal interest due. Even the occurrence of delay will be determined within statutory requirements. Upon a showing of good cause, Domainspace.io has the right to lock, at the customer’s expense, the customer’s website, return the domain to the respective contracting authority (the relevant Registry Operator), or, if the contract is for the provision of a virtual/dedicated server and/or a server housing, to at least temporarily disconnect the server from the network. If the customer acts as a Subprovider or Reseller, Domainspace.io is also entitled to lock the websites of the end customer or return the domains to the respective contracting authority (the relevant Registry Operator). In particular, good cause is if the customer is in delay with arrears in a high amount (see, §9(2)). In cases when Domainspace.io is contractually entitled to lock a customer, and locks the customer, the customer is still liable to pay the agreed-upon fees. Moreover, Domainspace.io is entitled to the right of retention in the affected domain name in accordance with §273 and §320 of the German Civil Code, unless the customer satisfies all money claims. Domainspace.io reserves the right to assert further claims due to delay in payments under the remaining provisions.

4. Warranty, Availability, Maintenance

(1) Domainspace.io ensures an annual average of availability of its internet web server of almost 100%. This excludes times when the web server is unavailable to access the internet due to technical or other problems that are beyond the control or responsibility of Domainspace.io (i.e. force majeure, fault of third party). Domainspace.io can also not guarantee an uninterrupted availability of data where time for technical work (ex. maintenance) must be provided for the customer and to a reasonable extent (maximum of 1% of the total running time on a regular basis). Notices for necessary interruptions for preventive maintenance will be provided to the customer at the earliest opportunity. Moreover, there is usually an availability of 24 hours a day, 7 days a week. (2) Domainspace.io will work to resolve performance problems (i.e. their technical facilities) expeditiously and within the existing technical and operational possibilities. In the case of obvious faults found by the customer, the customer is to immediately alert Domainspace.io in writing about such errors (fault message). (3) If services cannot be performed due to circumstances that are the responsibility of Domainspace.io, the customer must immediately inform Domainspace.io about the error in writing. If service has not been re-established or resumed within a reasonable deadline provided by the customer in the written notice, the customer is entitled to reduced charges to the extent in which Domainspace.io is not providing the services. From these provisions, the customer’s right by law to refuse performance remains untouched. Further, with good cause the customer has the right to extraordinary written termination of the Agreement. The extraordinary termination requires the customer gives Domainspace.io written notice of a reasonable deadline (usually at least one week) to provide the contractual services and that the grace period has expired without the services being provided.

5. Customer’s Duties and Obligations / Accountability

(1) The individual contract takes precedence in determining the customer’s obligations. In addition, the following are also the responsibility of the customer: The customer is obliged to not abuse its access to the internet. In particular, for the purpose of proper use, the customer is obliged to:

• not upload any content or information in the internet that violates a third party’s statutory or individual rights, or is contrary to public morals;
• refrain from causing too much stress on networks by indiscriminately or improperly disseminating data, especially by sending e-mails with advertising without the express written consent of the recipient (prohibition of spamming);
• follow agreed principles of data security (i.e. to keep access codes and passwords secret and to protect against unauthorized use by third parties) and to provide adequate protection measures against, and in particular to not disseminate, computer viruses;
• immediately inform Domainspace.io about noticeable defects or damages in accordance with §4(2), second sentence (fault message), and to take all measures to provide and facilitate the elimination of the defects, including identifying the defects or damages and their causes;
• appropriately refer those whom the customer allows to use the services of Domainspace.io to these obligations (see especially the following paragraphs); and
• ensure fulfillment of statutory provisions and regulatory requirements, if this should be required for participation in the network, either now or in the future.

(2) The customer ensures that all data provided by him are current, accurate and complete. Further, the customer shall immediately notify Domainspace.io of any changes in the customer’s data. (3) The customer is solely responsible to ensure that he has selected Address Names (domain names, e-mail addresses) that are free (available as a domain name), do not violate a third party’s statutory or individual rights, or are contrary to public morals. (4) Also, the customer is solely responsible to ensure that any data uploaded into the network by the customer under the contract does not violate any third party’s rights. (5) The customer is obliged to provide the necessary technical infrastructure (i.e. hardware, software, TCP/IP, browser, modem, telecommunications link, etc.) required for using the services of Domainspace.io. The customer is also obliged to provide the general administration required in handling the services of Domainspace.io, unless governed differently by the contract (i.e. fully managed server). (6) The customer will examine within its means the proper service provisions of Domainspace.io. (7) The customer is obliged to keep any passwords, access codes and/or personal passwords used in accessing the services of Domainspace.io secret, and to protect against unauthorized access by third parties. All statements made using the customer’s access code shall be deemed made by the customer. Therefore, the customer bears the risk of unauthorized use of passwords. The customer shall immediately inform Domainspace.io about any unauthorized access of access codes or personal passwords by third parties as soon as the customer is aware of the access. Furthermore, the customer is required to change the password immediately if the customer has reason to believe that a third party could have gained knowledge of the password. Moreover, for personal safety reasons, the customer has to periodically change the password. If a personal password is repeatedly incorrectly entered, Domainspace.io is authorized to prevent access (regularly up to the following day). This also applies when Domainspace.io has a reasonable suspicion of unauthorized third party use of access codes. Domainspace.io will inform the customer as soon as possible when Domainspace.io has locked the customer’s access. (8) Further, the customer is obliged to comply with the relevant proper backup procedures in the network, i.e. for professional and commercial use, a backup of the data should be completed after each working day in which data in the database was changed by the customer or by one of the customer’s assistants or agents. When data is stored on Domainspace.io webservers, backup data shall not be stored on Domainspace.io webservers.. In particular, the customer must complete a full backup before installing hardware or software. This applies even before Domainspace.io begins any maintenance. If possible, the customer will be advised of the maintenance in due time. (9) For a material breach of these obligations (i.e.. prohibition of spamming), Domainspace.io is entitled to, at its discretion, to immediately temporarily lock access to the internet, or, if the contract is for a virtual/dedicated server and/or server housing, disconnect the server from the network. Further, Domainspace.io reserves the right to temporarily lock, at the customer’s expense, internet sites with offensive or discriminatory content, or which contains content that is offending in any other way. Domainspace.io will immediately inform the customer about such measures and request the customer to remove the allegedly infringing content or to explain and, if necessary, to prove the content’s legality. The same applies if Domainspace.io is locking a website due to regulatory orders. Domainspace.io will unlock the content once the alleged illegality is disproven. (10) In a material breach of duty, Domainspace.io is also entitled to terminate the contract without notice in accordance of §314 of the German Civil Code. Further, Domainspace.io reserves the right to delete insulting, discriminatory or legally questionable content, or to permanently block the website at the customer’s expense and to return the domain to the relevant registry/NIC (Network Information Center). When indicated, Domainspace.io reserves the right, if the contract is for a virtual/dedicated server and/or server housing, to permanently disconnect the server from the network. Before taking any such measure, Domainspace.io will inform the customer of its breach and set a reasonable deadline to correct the breach. If the deadline set by Domainspace.io is not feasible due to the seriousness of the infringement, Domainspace.io, at its discretion, may immediately execute each measure and will promptly inform the customer about the measures taken. A notice to the customer is also required when Domainspace.io is locking a website due to regulatory orders. (11) If the customer is responsible for a breach of duty under §1 et seq., then the customer shall compensate Domainspace.io for any damage to Domainspace.io arising from the breach. The customer shall also indemnify Domainspace.io against any third party claims based on such a culpable breach of duty of the customer.

6. Data Protection

(1) The customer is specifically advised to the legal data protection regulations. Domainspace.io advises that in performing the contract in particular for the registration of domains, personal data (i.e. name, address) will be stored. For the purposes of performing the contract, this data may also be transmitted to third parties and will be published in the usual scope of identifying the owner of the domain (including any public query options in the Whois database). Address Data and possibly Negative Data (i.e. negative credit report) will be transmitted to affiliated companies of United Internet AG and to a central file that is maintained by United Internet AG for the purpose of protecting all affiliated companies. Other affiliated companies of United Internet AG provide this data and make it available for any legitimate interest and for a specified purpose. (2) Domainspace.io advises to its customers that privacy in data transmission in open networks such as the internet, according to the current state of the art, cannot be guaranteed. In particular, it is possible that persons outside the responsibility of Domainspace.io will not respect the privacy of others. It is also possible that messages could leave the scope of the Bundesdatenschutzgesetzes (Federal Data Protection Act of Germany) and the EU-Dataspace even though it may not seem to. (3)Domainspace.io informs its customers, as a precaution, that unencrypted data transferred online are not secure and could be read and modified by third parties; other internet users could be technically able to monitor or control the message traffic. Therefore, it is not recommended to send confidential information or other personal data unencrypted.

7. Confidentiality

Both parties agree to keep confidential information received during the course of performing the contract secret, especially those that are designated as confidential or are considered to be business or trade secrets, and – as far as not contractually required – shall neither record nor pass on or use such information otherwise. In particular, information regarding transactions, technical aspects and all other non-public information will be kept confidential. Appropriate contractual agreements with employees and/or agents ensuring unlimited non-disclosure of confidential information or unauthorized use of such confidential information will be concluded. Maintaining confidentiality also implies preventing unauthorized persons from having access to the confidential information. The confidentiality obligation shall extend beyond the duration of the contract.

8. Limitation of Liability and Claims

(1) Domainspace.io is fully liable for any damages caused by intent or by gross carelessness of Domainspace.io, one of its legal representatives or agents as well as for claims for damages resulting from injury to life, body or health. This applies to contractual and non-contractual (tort) claims. The same applies to liability for a guarantee or a warranty, but the guarantee or warranty must be given in writing. In cases where gross negligence can only be attributed to vicarious agents of Domainspace.io, the liability will be limited to the damages that arise within the typically expected scope of the contract. (2) In cases of slightly careless breach of a contractual or an ancillary, the violation of which endangers the purpose of the contract or the general fulfillment of the proper performance of the contract and the customer was entitled to rely on the fulfillment (hereinafter “essential ancillary obligation”), the liability is limited to the damage typically foreseeable at the execution of the contract. Domainspace.io shall not be liable for cases of slightly negligent breaches of non-essential ancillary obligations. Domainspace.io shall be fully liable if there is mandatory liability under Produkthaftungsgesetz (German product liability law). A change in the burden of proof to the detriment of the customer is not permitted. (3) The liability for any damages from delays or impossibilities to perform the contract that Domainspace.io is responsible for shall also be limited to the damage typically foreseeable that arise within the scope of the contract. In cases of only slight carelessness, Domainspace.io is only liable for direct damages. This limitation also applies to cases of liability for breach of other legal interests of the customer. (4) In cases of slight carelessness, Domainspace.io is not liable for content or programs (software) that are disseminated over the internet and for any eventual damages of any kind arising from such dissemination (error of network infrastructure, defective media, etc.). This limitation also applies when standard software applications (i.e. MS Word, Linux Operating System, etc.) are used with Domainspace.io software. In any case, the customer is solely responsible for the customer’s use (for example, on the server) of any software, including licensed software. (5) For cases of liability when the event was caused by a third party and said third party’s liability is limited according to the provisions of the Telekommunikationsgesetzes (German Telecommunications Act) (TKG §44a), then the liability of Domainspace.io shall also be limited to the same extent as the third party’s liability, unless (1) the damage is the result of intent or gross carelessness on the part of Domainspace.io, their legal representatives or agents, (2) there is a violation of a fundamental contractual obligation, or (3) the damages are resulting from an injury to life, body or health. (6) Further, the amount of liability for financial and personal property damages shall be limited to damages typically foreseeable at the execution of the contract. (7) Domainspace.io assumes no liability for the proper functioning of infrastructures and transmission systems of the internet or for information transmitted via said systems (neither for the completeness, accuracy or timeliness nor that the information is free of rights), unless Domainspace.io is responsible for it. Further, Domainspace.io shall not be liable for loss of use that occurred outside their area of responsibility or was inflicted by third parties. (8) The above rules shall also apply to the employees and other agents of Domainspace.io. (9) The customer should also be aware that Domainspace.io has no effect on the transfer rate on the internet as well as the content or information provided therein, and as a result, Domainspace.io is not responsible for such. In particular, Domainspace.io is not obliged to check the internet presence of its customers or resellers to their end customers for possible violations of the law. The customer is solely responsible for false content or data on their site (especially on the server). However, after gaining knowledge of rights violations or illegal content, Domainspace.io is entitled to terminate the corresponding web page, at the expense of the client; if necessary, Domainspace.io also reserves the right, as far as the contract is for the provision of a virtual/ dedicated server and/or a server housing, to disconnect the server from the network. The right to lock or disconnect, in addition to Section 5, also applies in instances where the customer may eventually have no culpability/fault for a violation. Domainspace.io will inform the customer of such measures as soon as possible. (10) Claims against Domainspace.io for ancillary contractual obligations expire in six months unless the claims are due to a defect, such as defined by §438(1)(2) and §634a(1)(2) in the German Civil Code (BGB); in other cases, the limitation period in cases of a defect is for one year, starting with the statutorily defined beginning date. This does not apply to damages deliberately caused by Domainspace.io, their legal representatives or their agents, as well as for claims in tort. Likewise, this does not apply for claims under the Produkthaftungsgesetz (German Product Liability Act). (11) Domainspace.io will have claims for damages against the customer for a breach of the customer’s duties and obligations pursuant to §5(1), et. seq., that the customer was responsible for. In such cases, the customer, in addition to injunctive relief, is liable to compensate Domainspace.io for the damages suffered or incurred, and shall indemnify and hold harmless Domainspace.io from any damages or reimbursements to third parties from said violation. Other claims of Domainspace.io (ex. blocking of content, extraordinary termination) remain untouched.

9. Termination

(1) Provider service contracts run for an initial minimum contract period (usually for one year; see individual contract). If the contract termination is not received in time at the end of the contract period, the contract will be extended by another year. (2) H) Extraordinary early termination for good cause remains untouched, especially in the cases provided in these Terms and Conditions (i.e. §2 (3), §3(6)). For Domainspace.io, good cause is when:

• the customer is in arrears for two consecutive months, or owes a substantial portion of the compensation due, or for more than a two-month period owes an amount equal to at least a bi-monthly payment;
• the customer has applied or filed insolvency proceedings, or the opening was rejected for insufficient funds.

(3) Every termination shall only be valid when made in writing, or of an electronic declaration created using a qualified electronic signature; a (simple) email is not sufficient, even after any possible legal amendment. (4) In the event of a termination, Domainspace.io is not obliged to refund the customer the agreed fee for the minimum contract period. This provision also applies for the respective payments owed during the renewal period. This provision applies regardless of which party terminated the contract, unless the customer’s termination is for a good cause that is the responsibility of Domainspace.io. (5) The customer’s claims for compensation are excluded at the completion of the contract.

10. Place of Performance and Jurisdiction/Venue

(1) The Place of Performance is the headquarters/domicile of Domainspace.io. (2) The Court of jurisdiction/venue for all disputes arising from the contractual relationship is Esslingen am Neckar, if the customer is a merchant, a legal entity under public law or a special fund under public law, or if the customer has no domestic jurisdiction in Germany. Domainspace.io can also file a suit in the jurisdiction/venue of the customer. This also applies for the assertion of a compensatory claim.

11. Final Provisions

(1) The applicable law for any claims and disputes arising out of the contracts, which are concluded on the basis of these Terms and Conditions, shall be the law of the Federal Republic of Germany, excluding applicable provisions available under the UN Convention on the International Sale of Goods. (2) There shall be no additional oral agreements. Unless it is not about changing these Terms and Conditions, pursuant to §1(2) and §2(3), any changes or amendments must be made in writing. This also applies for an amendment of the writing requirement. (3) The customer may only transfer their rights and obligations under this contract to a third party with the prior written consent of Domainspace.io. (4) If any provision of a contract concluded on the basis of these Terms and Conditions or if any provision within these Terms and Conditions is deemed invalid, the remaining provisions within these Terms and Conditions shall remain untouched. In such a case, the parties will be obliged to replace the ineffective term and condition with a valid one that reflects the economic purpose of the ineffective provision.  

Special Terms and Conditions for Domains (BVB Domains)

This English language translation of the Special Terms and Conditions serves for informational purposes only and has no legal authority. The decisive text is the version written in German. Therefore, in case of differing interpretations between the German and English versions, the German version shall take priority. Additionally the General Terms and Conditions of Domainspace.io Scheeff & Stolzlechner Consulting GbR apply.

1. General

(1) These Special Terms and Conditions shall apply for all contracts regarding domains concluded between Domainspace.io Scheeff & Stolzlechner Consulting GbR (hereinafter, “Domainspace.io”) and their customers. Domainspace.io may make amendments to these Special Terms and Conditions to the extent that these amendments are required, due to subsequent disturbances in the equivalency and/or subsequent gaps in the contract because of changed circumstances (i.e. ineffectiveness due to changes in statutory provisions and case law, respectively), and the amendments are not unreasonable for the customer. Domainspace.io shall inform the customer of such amendments either in writing or electronically (usually in the form of a revised version of these Special Terms and Conditions). Also, the customer should be aware that any amended terms and conditions will be part of the Agreement between the parties if the customer does not object to the amendment within a period of one month from receiving notice. If the customer objects to the amendment, each party shall have the right to terminate the Agreement on the date the amendments are valid. If the customer does not object, all amendments shall be deemed accepted. In addition to this, reference is made to §2(1). (2) As different top-level domains are subject to a variety of different worldwide regulations, further contractual bases are the registration conditions of the individual Network Information Centers (hereinafter, “Registries”); therefore, the conditions of the responsible Registry for the respective top-level domains are expressly part of each individual contract regarding Registrations of relevant sub-level domains. In the event the customer breaches these Conditions, Domainspace.io reserves the right, in its sole discretion, to not register the domain, to not transfer the domain, to transfer the domain against the will of the owner to a third party, or to delete the domain. For example, according to some individual conditions, there cannot be an unlimited number of sub-level domains registered/used, and country specific regulations must be observed (i.e. concerning the owner of the domain), or a change of provider (hereinafter, “Transfer”) is not allowed or is allowed only under certain strict requirements; therefore, Domainspace.io advises the customer that the transmission or implementation of the Registration of a sub-level domain name can only be ensured within the framework of the applicable conditions. In addition, an order for the Registration may be refused if the Registration creates the impression that it violates legal regulations, violates the registration requirements of the responsible Registry or is against the legitimate interests of Domainspace.io. (3) Since the relevant Registries may periodically amend their registration conditions and Domainspace.io is unable to influence this, Domainspace.io will make these amendments available at the bottom of this page as soon as it becomes aware of the relevant amendments; here, one can find a non-binding (informational) review of the individual registration conditions of individual top-level domain Registries, which are made available by Domainspace.io, as well as links to the original binding versions of registration conditions. Domainspace.io is contractually obligated by the individual Registries to disclose their registration conditions to the customer; if the customer acts as a sub-provider/reseller, the customer is accordingly obliged to disclose this information to their customers. The following shall apply:

To the extent that .de domains are the subject of the contract: In addition to these Special Terms and Conditions, the registration conditions, registration policies and direct price lists of DENIC eG (Inc.) shall also apply. If the customer is a sub-provider/reseller, the customer assures to provide to its customers the registration conditions, registration policies and direct price lists of DENIC eG. He should make it clear that the domain Registration is a separate contract between the customer and DENIC eG, and, for reasons of ensuring permanent domain ownership, the DENIC-direct price list is only valid in case the relevant Internet Service Provider has not met its payment obligations to DENIC eG. The customer shall reimburse Domainspace.io for all damages and shall indemnify Domainspace.io from all claims and other damages which may arise from non-compliance with the aforesaid provisions or when its customers have not satisfied their obligations to cooperate. This also applies for any possible claims raised by the end customer against Domainspace.io. If the contract concerns the Registration of domains under the top-level domains of .com, .net, .org or other generic top-level domains (i.e. .info, .biz, .name, etc.), the customer accepts the policies of ICANN, and, where appropriate, the guidelines and registration and assignment conditions of the relevant domain organization, particularly in disputes over the domain due to trademark violations, naming rights and other proprietary rights. The customer can find further relevant ICANN terms and/or conditions within the Uniform Domain Name Dispute Resolution Policy (UDRP). The same applies with regard to the Registration of other top-level domains (i.e. .at-, .ch-, .it-, .dk- or .co.uk domains). If the customer acts as a sub-provider/reseller, the customer assures that it will disclose the relevant registration conditions to its customers. When the customer acts as a sub-provider, all direct communications and inquiries from Domainspace.io or the relevant Registry (i.e. by DENIC) shall be forwarded to its customers immediately, and other communications shall be forwarded within a reasonable period of time. The customer shall keep and maintain the Registration documents in a verifiable manner for the duration of the contract between the Registry and the customer and shall observe the legal retention periods in accordance with data protection regulations. Upon request of the sub-provider, he shall deliver the Registration documents to Domainspace.io or to the individual Registry (i.e. DENIC).

2. Duties of Domainspace.io Service Changes

(1) Insofar as DENIC eG (Central Registry for German Internet addresses), or other Registries, amend their pricing models and their pricing for domain names, Domainspace.io is entitled to adjust the charges to the customer accordingly and the change shall take effect without separate notice. If the customer finds such an adjustment to be unreasonable, the customer shall be given a special termination right relative to the effective date of the amendment. (2) As far as the Registration of a domain is the subject of the contract, Domainspace.io only has the duty to apply for the domain at the respective Registry. The customer bears the risk of the domain not being registered by the respective Registry. Furthermore, Domainspace.io is not obliged to check the availability of a domain or compliance with the registration conditions of the relevant Registry. Therefore, it is within the customer’s own interest to check whether (and possibly how) the domain is still available before each application. In addition, particularly with domains other than .de domains, any delay for the Registration of the domain name is the responsibility of the customer or of the contracting authority (Registry), and no responsibility will be assumed.

3. Price and Payment, Default

Unless otherwise stated in the individual contract to the contrary, the fees will be invoiced according to the scheduled price list. The price is first due at Registration, in the case of a Transfer at the start; upon renewal of the contract the agreed administrative fees for the further year (including extension of the expiration) will be collected annually in advance, payable no later than the first business day of each additional year. An agreed upon monthly regular fee will also be collected in advance; one-time fees and other variable fees shall be collected after the completion of the service. Domainspace.io is authorized to carry out the Registration of domain names only after receiving payment of the fees due for this purpose. In addition, Domainspace.io is entitled, pursuant to §320 of the German Civil Code (BGB), to assert a right of retention on the domains so long as all payment claims are not fulfilled. Domainspace.io reserves the right to assert further claims due to a default in payment.

4. Customer’s Duties and Obligations

(1) The customer ensures that all data provided by him are current, accurate and complete. In particular, it is important that the information required in the application for the purpose of registering a domain name be accurate and truthful and complies with the applicable policies of the Registries. In the case of a Transfer, the customer is required to submit a written consent from the domain owner before the start of the Transfer. The customer shall immediately notify Domainspace.io of any changes in the customer’s data. Upon request from Domainspace.io, the customer will be required to confirm the current accuracy of the communicated data. (2) The customer will examine within its means the proper provision of service by Domainspace.io; for domain Registration orders, the customer is responsible for ensuring the technical requirements for the connection of the domain, checking to the proper Registration of the domain as well as the functional capability of the internet access immediately after Registration, and for .de domains, ensures that the information published under http://www.denic.de/domains/whois-service/web-whois.html is correct and immediately informs Domainspace.io about any errors and faults with regard to the information. The same applies to other domains (i.e. with respect to information published by other Registries). (3) When registering domains, the customer is obliged to comply with the registration conditions or other guidelines/policies of DENIC and/or other Registries. If the customer is acting as a reseller of a domain, the customer shall be responsible to Domainspace.io for ensuring that these obligations (i.e. DENIC Registration Conditions) are passed on to its own customers; in the case of .de domains, the customer shall advise its customers that it can carry out the Registration of domain names as a representative on behalf of its customers and such domain name Registration shall lead to the immediate domain name ownership by the end customer. Moreover, the customer accepts the policies of ICANN, especially with regard to disputes over the domain due to infringements of trademarks, naming rights and other proprietary rights (i.e. Uniform Domain Name Dispute Resolution Policy).

5. Limitation of Liability and Claims

Because the application/Registration of domain names is an automated procedure initiated by the customer, Domainspace.io is not liable for circumstances outside its area of responsibility; therefore, the customer can only assume an actual allocation when the customer successfully carries out the obligations set forth in §4(2). Domainspace.io is excluded from any liability for the allocation of domain names ordered because of the intermediate allocation of the domain name by another party. Domainspace.io, against the background of any liability consequences, reserves the right to delete insulting, discriminatory or legally questionable content, or to permanently block the relevant web page at the customer’s expense or to return the domain to the respective Registry (the relevant N.I.C.).

6. Data Protection

Domainspace.io advises that while performing the contract, especially for the registration of domains, personal data (i.e. name, address) will be stored. For the purposes of performing the contract, this data may also be transmitted to third parties and will be published in the usual scope of identifying the owner of the domain (including any public query options in the Whois database). If the customer acts as a reseller, it should not transfer its customers’ data to third parties without the consent of its customers or unless this is mandatory for domain name Registration (i.e. such as publication of the data in the Whois database).

7. Termination

Provider service contracts run for an initial minimum contract period (usually for one year; see the individual contract). If the contract termination is not received in time at the end of the contract period, the contract will be extended by another year. The ordinary termination notice deadline is one month before the end of the contract period. The receipt of the termination notice shall be on or before this deadline. Early extraordinary termination procedures remain untouched for cases of good cause, especially those listed in §2(3) and §3(6) in the General Terms and Conditions. For Domainspace.io, a further good cause is when the customer has domain Registrations that are shown to be in substantial violation of the Uniform Domain Name Dispute Resolution Policy (UDRP).

8. Final Provisions

(1) There shall be no additional oral agreements to these Special Terms and Conditions. In accordance with §1(1) of these Special Terms and Conditions, any changes or amendments must be made in writing. (2) If any provision of a contract concluded on the basis of these Special Terms and Conditions or if any provision within these Special Terms and Conditions is deemed invalid, the remaining provisions within these Special Terms and Conditions shall remain untouched and are still enforceable. In such a case, the parties will be obliged to replace the ineffective term and condition with a valid one that reflects the economic purpose of the ineffective provision.                                                                                                                    

Special Terms and Conditions for Servers (BVB Servers)

This English language translation of the Special Terms and Conditions serves for informational purposes only and has no legal authority. The decisive text is the version written in German. Therefore, in case of differing interpretations between the German and English versions, the German version shall take priority. Additionally the General Terms and Conditions of Domainspace.io Scheeff & Stolzlechner Consulting GbR apply.

1. General

These Special Terms and Conditions shall apply for all contracts regarding servers concluded between Domainspace.io Scheeff & Stolzlechner Consulting GbR (hereinafter, “Domainspace.io”) and their customers. Domainspace.io may make amendments to these Special Terms and Conditions to the extent that these amendments are required, due to subsequent disturbances in the equivalency and/or subsequent gaps in the contract because of changed circumstances (i.e. ineffectiveness due to changes in statutory provisions and case law, respectively), and the changes are not unreasonable for the customer. Domainspace.io shall inform the customer of such amendments either in writing or electronically (usually in the form of a revised version of these Special Terms and Conditions). Also, the customer should be aware that any amended terms and conditions will be part of the Agreement between the parties if the customer does not object to the amendment within a period of one month from receiving notice. If the customer objects to the amendment, each party shall have the right to terminate the Agreement on the date the amendments are valid. If the customer does not object, all amendments shall be deemed accepted.

2. Duties of Domainspace.io

(1) Domainspace.io provides its services on the basis of the current general state of the Internet and, in particular, the technical, legal and commercial framework for use of the Internet, and Domainspace.io is not responsible to keep up to date with the cutting edge state of the art. Accordingly, it is not possible to extend a customer’s use of the Internet according to any cutting edge state of the art technical developments, especially when already committed to an unchanged level of charges. (2) The subject matter, scope and specifications as well as any special system requirements arise primarily from the individual contract and its annexes, followed by these Special Terms and Conditions and any other special arrangements. The individual contract is only valid if the customer has given a legally valid direct debit mandate, unless the parties have agreed to a different provision regarding payment. Up to this point, the customer has no right to demand fulfillment, but Domainspace.io may provide that service as an advance performance. Domainspace.io is authorized to make the connection only after the payment of the fees is made. It is expressly agreed the activation will be on the earliest possible date.

3. Price and Payment, Default

If the customer exceeds the fixed scope of use contractually agreed upon (i.e. traffic), the customer is obliged to pay the relevant and reasonable additional fees. If the customer only partially uses the services, the customer is not entitled to a reduction in the fees unless the customer is entitled to a right of reduction under §4(3).

4. Customer’s Duties and Obligations / Accountability

The customer is obliged to provide the necessary technical infrastructure (i.e. hardware, software, TCP/IP, browser, modem, telecommunications link, etc.) required for using the services of Domainspace.io. The customer is also obliged, as far as not contractually regulated, to provide for the general administration required in handling the services made available by Domainspace.io. The customer ensures that all data provided by him is correct and complete. The customer is solely obliged to transmit correct (complete and accurate) data records. The customer must also ensure that its scripts and programs located on Domainspace.io servers are free of errors that could interfere with the performance of services by Domainspace.io; incidentally, the administration of the server is also the customer’s responsibility, unless governed differently by the contract (i.e. fully managed server). Moreover, the customer is responsible to ensure that all data introduced by the customer into the network in relation to the contract does not violate any third party rights. In particular, the customer is responsible for any content/information on its dedicated servers. The customer is obliged not to offer or disseminate copyright infringing materials. The providing of P2P file-sharing services, download services or streaming services which could be used for any dissemination of copyright infringing materials is not permitted. In addition, it is prohibited to provide links that direct to P2P file-sharing services, downloading services, streaming services or their contents. In case of breaches, Domainspace.io reserves the right to disconnect the server from the network without notice and to terminate the contract immediately without prior notice. Also with a material breach of other obligations (i.e. violation of prohibition of spamming; internet websites with abusive, discriminatory, racist content; etc.), Domainspace.io is entitled to, at its sole discretion, immediately, in full or in part, temporarily lock access to the internet or to immediately disconnect the server from the network temporarily. This also applies if Domainspace.io is made aware of legal violations by third parties.

5. Termination

(1) Provider service contracts run for an initial minimum contract period (usually for one year; see the individual contract). If the contract termination is not received in time at the end of the contract period, the contract will be extended by another year. The ordinary termination notice deadline is three months before the end of the contract period. The receipt of the termination notice is decisive. (2) Early extraordinary termination procedures remain untouched for cases of good cause, especially those listed in §2(3) and §3(6) in the General Terms and Conditions. For Domainspace.io, a further good cause is when the customer is in arrears for two consecutive months, or owes a substantial portion of the compensation due, or for more than a two-month period owes an amount equal to at least a bi-monthly payment.

6. Final Provisions

(1) There shall be no additional oral agreements to these Special Terms and Conditions. In accordance with §1 of these Special Terms and Conditions, any changes or amendments must be made in writing. (2) If any provision of a contract concluded on the basis of these Special Terms and Conditions or if any provision within these Special Terms and Conditions is deemed invalid, the remaining provisions within these Special Terms and Conditions shall remain untouched and are still enforceable. In such a case, the parties will be obliged to replace the ineffective term and condition with a valid one that reflects the economic purpose of the ineffective provision.                                                                                                                    

Special Terms and Conditions for SSL Certificates (BVB SSL Certificates)

This English language translation of the Special Terms and Conditions serves for informational purposes only and has no legal authority. The decisive text is the version written in German Therefore, in case of differing interpretations between the German and English versions, the German version shall take priority. Additionally the General Terms and Conditions of Domainspace.io Scheeff & Stolzlechner Consulting GbR apply.

1. General

These Special Terms and Conditions shall apply for all contracts regarding SSL Certificates concluded between Domainspace.io Scheeff & Stolzlechner Consulting GbR (hereinafter, “Domainspace.io”) and their customers. Domainspace.io may make amendments to these Special Terms and Conditions to the extent that these amendments are required due to subsequent disturbances in the equivalency and/or subsequent gaps in the contract because of changed circumstances (i.e. ineffectiveness due to changes in statutory provisions and case law, respectively), and the changes are not unreasonable to the customer. Domainspace.io shall inform the customer of such amendments either in writing or electronically (usually in the form of a revised version of these Special Terms and Conditions). Also, the customer should be aware that any amended terms and conditions will be part of the contract between the parties if the customer does not object to the amendment within a period of one month from receiving notice. If the customer objects to the amendment, each party shall have the right to terminate the Agreement by the date the amendments are valid. If the customer does not object, all amendments shall be deemed accepted. All goods and services of Domainspace.io for SSL Certificates shall be performed exclusively on the basis of these Special Terms and Conditions for SSL Certificates (BVB). Deviations, in particular oral agreements, shall require a written approval from Domainspace.io in order to be deemed valid. The use or partial use of services or products of Domainspace.io shall, in any event, constitute acceptance of these Special Terms and Conditions, even if the purchasing conditions of the contracting party exclude it.

2. Conclusion of Contract

Every contract regarding the issuance of a Certificate is concluded as part of a partnership agreement (Contract for SSL Certificates) or an individual order. With the submission of the Contract for SSL Certificates the customer tenders the conclusion of the contract, which Domainspace.io can accept by the creation of an account and the transmission of the access data for the SSL Manager. With each order to issue a Certificate, the customer concludes an additional contract with the relevant Certification Authority.

3. Duties of Customers/Partners

The customer/partner is particularly obliged to: a) assure to the accuracy of the data required for the issuance of a Certificate; b) use the Certificate as intended and to not misuse it; c) safely store, and to keep confidential, any access codes, passwords, etc. provided by Domainspace.io, and to protect said data against unauthorized access by third parties; and d) immediately give notice to Domainspace.io in case of loss or misuse of the provided access data.

4. Acknowledgment of the Subscriber Agreement

The customer hereby confirms that he has read and understood the “Certificate Subscriber Agreement” of the relevant Certification Authority. 

5. Offers, Prices, Terms of Payment

All offers are subject to change and are without obligation. The stated prices are incuding German-VAT. In principle, all invoices will be paid by direct debit, for which the customer has issued a legally valid direct debit mandate. However, Domainspace.io reserves the right, in its sole discretion, to accept an alternative method of payment (per invoice). If the customer is in default of payments, Domainspace.io shall have the right to revoke Certificates, in cooperation with the relevant Certification Authority, to terminate the contract, to charge the customer for the costs incurred, and, if applicable, to make a claim for damages.

6. Duration and Termination

The duration of the term of the contract regarding the issuance of a Certificate is determined by the validity of the Certificate. In general, the duration of a Certificate is for one year.

In particular, Domainspace.io shall have the right to revoke a Certificate, in cooperation with the relevant Certification Authority, without consent of the customer in the following cases:

• there is reasonable suspicion of misuse of the Certificate;
• the customer is in default with a not insignificant amount of payment; or
• the customer, when applying for the issuance of a Certificate, has given incorrect information to Domainspace.io.

In the event of a serious abuse of the issued Certificate, Domainspace.io shall be entitled to completely lock the customer’s access to its ordering system (“SSL Manager”).

7. Limitation of Liability, Damages for Claims

In addition to §8 of the General Terms and Conditions, the following applies: the liability and claims for damages shall be limited in each case to the amount of the relevant contract value.

8. Data Protection

Domainspace.io will only use data provided by their customers for internal purposes and will not disclose any customer’s data to third parties, unless this is expressly requested by the customer or is necessary to perform the contract.

9. Final Provisions

(1) There shall be no additional oral agreements to these Special Terms and Conditions. In accordance with §1 of these Special Terms and Conditions, any changes or amendments must be made in writing. (2) If any provision of a contract concluded on the basis of these Special Terms and Conditions or if any provision within these Special Terms and Conditions is deemed invalid, the remaining provisions within these Special Terms and Conditions shall remain untouched and are still enforceable. In such a case, the parties will be obliged to replace the ineffective term and condition with a valid one that reflects the economic purpose of the ineffective provision.                                                                                                                    

TLD Registration Conditions

Nominet UK

All domains are auto-renewed on an annual or two year basis, we will send out reminder emails 30 days, 14 days, 7 days and 1 day before expiry. We will send the emails to the email address on the account, it is the registrants responsibility to make sure their contact details are up to date. Domainspace.io take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at [email protected]. All domains will be auto renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance.

If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. Please log into the client portal area to view renewal fees. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of 99 EUR + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. Domainspace.io will not guarantee the renewal of a domain name.

If you no longer wish to carry on with your contract with Domainspace.io, please email me no less than 30 days before your services are due to be renewed. Your account will only be deemed as terminated once all outstanding balances have been paid in full. Domains will only be considered for transfer once all balances have been settled, Domainspace.io will not charge you for transferring a domain(s) away to another registrar’s tag. The customer acknowledges that, termination of the agreement for any reason will result in Domainspace.io ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mail boxes.

Terms and Conditions for the Registration of Domain Names

DNS BE

Terms and conditions of domain name registrations under the “.be” domain operated by DNS

.EE Estonian Internet Foundation

.EE Domain Regulation

EIF’s Data Protection Policy

.ES

Terms and conditions

Application Declaration

PSI-USA (gTLD/.us/.cn/.tw)

Registration Agreement

Registration Agreement – Appendices

Registrants Benefits and Responsibilities

Registrant Education Information

SWITCH

Allgemeine Geschäftsbedingungen (AGB) von SWITCH

nic.at

AGB 2018

Registrierungsrichtlinien

InterNetNZ

Core Terms and Conditions

NASK – Principles

Principles of Registration and Maintenance of Domain Names

.auDA – The Australian Domain Name Administrator / ABN 38 079 009 340 & Domainspace.io GmbH / ARBN 138 006 685

auDA – The Australian Domain Name Administrator

FAQ – Frequently Asked Questions

Complaints

Service Levels

Cancellation Policy

Registrant Agreement

Mandatory Provisions

WHOIS Policy

Complaints Policy

.aeDA – Domain administration for .ae

.aeDA – Domain Administration for .ae

.aeDA – Policies

Password Recovery Page

Registrant Agreement

Warranty Policy

Dispute Resolution Policy

Cancelation Policy

Complaints Handling Policy

Privacy Policy

Certificate of Registration and Domain Name Licence

.QA – Qatar Domains Registry

Qatar Domains Registry

Complaints Policy

.HK – HKIRC

HKIRC registration policies

HKIRC Dispute Resolution Policies

HKIRC Dispute Resolution Policies Rules of procedure

Mandatory Provision

.HK – Complaints

.HK registrants can send comments or complaints to the registry HKIRC via mail [email protected] or the at www.hkirc.hk

The Domainspace.io complaints support team will offer you assistance with any problem or request you may have concerning your domain(s). To notify Domainspace.io of your complaint or dispute, please send an email to [email protected]. Domainspace.io will immediately acknowledge receipt of your email and you will receive our response within 48 hours on working days.

.UA – Hostmaster Ltd.

Domain Name Registration Policies

Domain Name Registration Policies_2ld

Public Services Regulations

Documents UA-DRP

.UK – Complaints & Abuse

The Domainspace.io complaints support team will offer you assistance with any problem or request you may have concerning your domain(s). To notify Domainspace.io of your complaint or dispute, please send an email to [email protected] or fill in our contact form. Domainspace.io will immediately acknowledge receipt of your email and you will receive our response within 48 hours on working days. We will automatically confirm receipt of a complaint and investigate it within three working days of receiving it. Our customer support manager will review your complaint and speak to any members of staff who have had contact with you.

Our customer support manager will send you a detailed written reply to your complaint, including his/her suggestions for resolving the matter, within 21 days. If you are still not satisfied, you should contact us again and we will escalate your complaint to our departement head for review.                                                                                                                    

.UK – Customer Service Level Commitment

Please send an email to [email protected] or fill in our contact form. The Domainspace.io support team will immediately confirm receipt of your email and you will receive our response within 48 hours on working days. We are also available Monday through Friday from 08:30 to 20:30 (CET) by telephone and email.                                                                                                                    

.auDa – Complaints

auDA has outlined your right to complain in the .AU Domain Name Suppliers’ Code of Practice and the auDA Consumer Information. The Domainspace.io complaints support team will offer you assistance with any problem or request you may have concerning your domain(s). To notify Domainspace.io of your complaint or dispute, please send an email to [email protected] or fill in our contact form. Domainspace.io will immediately acknowledge receipt of your email and you will receive our response within 48 hours on working days.                                                                                                                    

.AU – Cancellation Policy (CP)

Only the German language version of our General Terms and Conditions (German – AGB) applies and is legally valid. If you need some CP information in English or Spanish, please feel free to contact our support team and we will be happy to help you. We are available Monday through Friday from 08:30 to 20:30 (CET) and you could also take advantage of our free callback service within this timeframe.                                                                                                                    

.QA – Complaints

Qatar Domains Registry has outlined your right to complain in the “Qatar Complaints Policy“. The Domainspace.io complaints support team will offer you assistance with any problem or request you may have concerning your domain(s). To notify Domainspace.io of your complaint or dispute, please send an email to [email protected] or fill in our contact form. Domainspace.io will immediately acknowledge receipt of your email and you will receive our response within 48 hours on working days.                                                                                                                    

.SE – Information for domain holders

Amendments of Terms and Conditions of registration applicable for the top-level domain .SE and .NU

Amendments of

• Terms and Conditions of registration applicable for the top-level domain .se from February 6, 2019
• Terms and Conditions of registration applicable for the top-level domain .nu from May 25, 2018

The Terms and Conditions is the agreement that applies to all domain name holders and revised Terms and Conditions will enter into force on September 30, 2019. As a domain holder, you need to read through the new Terms and Conditions but you don´t have to do anything to maintain your domain name, the domain name registration is not affected.

If you have one or more .se-domain or .nu-domain name registered this means that the now valid version of Terms and Conditions of registration will apply until September 29, 2019. On September 30, 2019, these will be replaced by the updated Terms and Conditions of registration which applies to all domain name holders irrespectively of date of registration of the domain name.

If you register a new domain name during the period up to and including September 29, 2019, the valid version of Terms and Conditions of Registration will apply. The updated Terms and Conditions of Registration will thereafter apply to all domain name holders irrespectively of date of registration of the domain name.

The current as well as the revised Terms and Conditions is published at: https://internetstiftelsen.se/en/how-to-register-a-domain-name/terms-and-conditions-for-se-and-nu-domains

The changes made are as follows:

• Linguistic adjustments
• Adjustment of the domain name’s formulation, section 3.2
• Addition regarding DNSSEC in section 5.1.8.4
• Addition in section 5.4.2 regarding impediment to performing the Registration Service deregistration and transfer of Domain Name
• Addition in section 6.4 regarding Internetstiftelsens right to deregistration or transfer a domain name
• Adjustment from family name to surname in section 7.2 c) (Terms and Conditions for .se)
• Addition in section 10.2.3 regarding changes of Terms and Conditions and publication.

A version of the Terms and Conditions including track changes is available on request. If you have any questions, please contact The Swedish Internet Foundation at this email address: [email protected]

DISCLAIMER – This website contains links to third party websites (“external links”). These websites are subject to liability by their individual operators. The provider checked the content of these external links for legal offenses at the time of including them. At that time, no legal offenses were apparent. The provider has no influence on the current and future form and content of the linked websites. The inclusion of external links does not imply a recommendation or endorse the views expressed by them. An ongoing inspection of the external links is not reasonable without specific notification of legal offense. Should, however, we receive notification of legal offenses, such external links will be deleted promptly.